Mission

We aim to meet the hospitality requirements of business and leisure travelers who need to visit Barranquilla, provide our customers with the appropriate atmosphere and venue for social events, generate profits that will secure sustainable enterprise growth and constant development and self-improvement of our employees in order to gather a staff committed to customer service.

Vision

We will continue to lead the hospitality industry and expand our market nationally through service commitment to our guests, permanent innovation and the latest technology.

Quality Policy

The Barranquilla Plaza Hotel is an organization that offers full lodging, and banquets and catering services for the general public and business people who need to visit Barranquilla.

Our commitment to quality is framed within a Quality Management System that helps improve our service efficiency constantly, and guarantees fulfillment of our guests’ requirements.

Our system is supported by a competent workforce committed to service, an appropriate infrastructure, and effective communication channels that allow identifying opportunities to improve.

Quality Objectives

• To meet the needs of our guests and customers by delivering personalized, fast and appropriate services in order to reach the highest service standards.
• To recruit competent personnel in order to support process performance.
• To optimize the availability of supplies, products and services in order to meet the requirements and needs of processes and ensure the supply of services.
• To have an appropriate process management infrastructure.
• To monitor Quality Management System processes in order to continuously improve their efficiency.